Why do I need an account?
We sell wholesale to business accounts only. You will need to open an account with us before you can place an order with us. Once your account application is approved, you will receive an email from us confirming your account.
How do I create and manage an account?
To create a new web account from the home page, click the "New User" link. Fill out the form and click 'Submit'. It may take up to 2-3 business days for your account to be qualified and approved. If you are a current customer with us, you can creat a new web account with your customer # shown on all invoices or call your account manager to request web access.
How do I know my transaction is secure?
You can be assured that your personal and account information is secure. We will not sell or provide your information to any third party unless it is required to do so by law. Your transactions are fully encrypted and secure using 128bit encryption through our SSL site.
What are your ordering hours?
Once you have your web account set up, and approved you can place an online order using our website 24 hours a day/7days a week. Our office hours are from Monday through Friday from 9 am to 6 pm, Sat. 10 am to 1 pm EST. Orders are typically shipped or delivered within 2~3 business days.
Yes. However we will deliver free within our local delivery area only. All other customers will have to arrange for pick up from our warehouse. All orders must be prepaid with secured funds (wire transfer or bank certified check).
Will I receive an order confirmation?
When we receive your online order, you will receive an e-mail confirmation so you know that your order has been transmitted.
How do I contact Nova Distributors?
You can e-mail, fax or call us with any questions or comments. Please see contact page for more information.
Are there discounts on Large Quantity Orders?
Yes. We are able to discount for large volume purchases. If you are interested in purchasing pallet quantities and wish to inquire about discounts, please email us at firstname.lastname@example.org or call us at 908-222-1010 during business hours.
Who pays the freight?
We are a wholesale warehouse cash & carry. However we offer free delivery on all orders of $500.00 or more within our local delivery route area in NJ, Philly & eastern PA. A nominal delivery fee of $15.00 in added to all delivery orders of less $500.00. All customers out of our local delivery area are responsible for all freight charges.
Do you have a minimum order?
Yes, $250.00 to deliver. No minimum for pick-up.